Unique Soles Privacy & Security Policy

This policy (together with the Terms and Conditions, Cookie Policy and the Delivery & Returns Policy) sets out the basis on which any personal data collected from you or that you provide to us, will be processed by us. We follow the General Data Protection Regulation (GDPR). You are entitled to know how we store and intend to use your data, your privacy and personal data is of the utmost importance to Unique Soles.

This policy has been updated in May 2018.

Data collection

During the order process or when subscribing to Unique Soles information service (E.G Online forms submitted to Unique Soles, email or telephone) we may collect your:

 > Name

> Delivery & Billing address

> Email

>Telephone number(s)

> Delivery instructions / comments

> Password (to log in)

> Payment Details (We do not hold any card information / see payments for more information)

> Your IP address / information

> Site searches

> Wish lists

> Competition entries

> Surveys

Use of personal data

> When you register with our web site and manage the account you create with us.

> processing your order – Delivery information to get the goods to you.

> Order status update emails / communication.

> Contact via Email and or Telephone for customer service should there be any problems with your order.

> Email you about product information, offers, promotions, future events and competitions you have opted to receive.

> Ask you for feedback / reviews on our service and products.

No information will be gathered or held without your given permission. By placing an order, you consent to the use of personal information for Unique Soles to successfully complete your order.

You can opt out of email communications from us at any time either by contacting customer services or clicking the unsubscribe link in one of our emails.

Information access

To be able to process your offer to purchase goods from us, we may have to share your personal information/data to third parties, these are our service providers who operate some parts of our service and process data on our behalf. These businesses include those who provide technology services such as hosting for our servers and email distribution, those who provide our delivery service and those who provide our payment services to process credit card or debit card payments and refunds. Where we share your personal information/data, this will be under contractual arrangements with us and will comply with the requirements of UK and EU data protection laws.

If we are legally obliged to share your personal data;

There may be circumstances when we are legally obliged to share your personal information/data. This would be when we wish to enforce or apply our terms to protect the safety of Unique Soles, of our customers or others; or to protect the rights and property of Unique Soles. This may include sharing your information/data for the purposes of credit risk reduction and fraud.

 If a third party should acquire the majority of the assets of Trowell Garden Centre Ltd who is the proprietor of Unique Soles, personal information/data which we hold about our customers may be one of the legally transferred assets.

Checking your details

If you wish to check the details of the information/data that you have given to Unique Soles you can do this by contacting us by e-mail or address given in our 'Contact Us' page bellow.

We do have security procedures that mean we may ask you for proof of identity before we give you any information. This proof of identity will be your e-mail and password that you have given to us upon registration. It is your responsibility to keep this information safe and your responsibility for any action we take in response to a request from anyone using your e-mail and password.

We are the Data Controller in respect of the use of your data. You may ask for the information/data which Unique Soles holds about you and your right of access can be requested in accordance with the Act. Any request made for information we hold about you may be subject to a fee of £10 to cover our costs in providing you with these details. Unique Soles will adhere by the official GDPR 40 Calendar day response time when dealing with any request.


Unique Soles is committed to ensuring the security of your personal data. In order to prevent unauthorised access to or disclosure of your personal data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. information you provide to Unique Soles is stored on secure servers and payment transactions will be encrypted using SSL (Secure Sockets Layer). We do not store Credit or Debit card information.


Where we have given you a password which enables you to access certain areas of the site you are responsible for keeping that password confidential and the password should not be shared with anyone.

Links to other websites

The site may from time to time contain links to and from other websites. If you follow any of these links please note that these websites have their own privacy policies and we do not accept responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Computer viruses and defects

Unique Soles do not represent or warrant that any files obtained from or through this website or a linked website are free from computer viruses or other defects. While every effort has been taken to ensure files downloaded from this website are free from viruses or defects, Unique Soles accepts no liability for the presence of computer viruses or other defects.

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