Changed your mind?
30 Day returns

Extended Christmas Returns

Any purchases made in November and December 2017 may be returned up to, and including, January 31st 2018.

Free Exchanges in the UK

We know it's sometimes difficult to get the exact size when buying online which is why we offer a 'free exchange policy' for peace of mind and convenience. We will send you on request a prepaid returns label. Your exchange is on a 2-7 day  tracked service and will confirm by email as soon as we do so. If for any reason we are unable to fulfill your exchange i.e. we don't have your required size in stock, we will contact you to offer you an alternative.

Refunds

If you are requesting a refund you are responsible for the return postage. We can provide a pre paid returns label on request. If you wish to use the returns label this service is charged at £2.95 and will be deducted from your refund. If the parcel doesn't reach our warehouse and you do not have proof of postage or used our tracked returns service, you are liable for the loss. We aim to refund within 2 working days of receiving returned goods, along with email or telephone confirmation.   

Returns Procedure

1) Complete the returns form included in your original parcel.
2) Request a pre paid returns label if required.
3) Please seal the package securely.
4) If you are using your own method of postage send the parcel to: -

Unique Soles Returns
Trowell Garden Centre
Stapleford Road
Trowell
Nottingham
NG9 3TG

Pre Paid Returns label

Pre paid returns labels are available on request. Please email Care@Uniquesoles.co.uk or call 0333 3583 606 (National local call rate) Monday to Saturday 10am - 5pm.
Or print directly at www.royalmail.com/returns Select Unique Soles and follow instructions.

What if my item was delivered faulty?

In the unlikely event that your item is faulty please email us in the first instance at Care@uniquesoles.co.uk or call us on 0333 3583 606 (National local call rate) quoting your order reference number, explanation of fault and whether you’d like a refund or a replacement. We will advise how to return the item to us.

How do I cancel my order?

Once payment has been debited from your account, the transaction will be fully processed and you will have to follow the returns procedure for a refund or exchange.

What if I received an incorrect item?

In the unlikely event the item you received is incorrect, please email us at Care@Uniquesoles.co.uk, quoting your order reference number, the item you’ve received or call us on . We will advise how to return the item to us and the next steps.

What if my shoes aren't suitable after wearing them?

Unfortunately we are unable to take back used goods which are unsuitable or don't fit, or reimburse postage costs incurred returning the unused/unsuitable items to us.

Will you refund any postage charges?

Delivery within the UK and Channel Islands is free over £40, therefore is not applicable. All International postage is non-refundable, unless otherwise specified. For all UK orders we offer one free exchange, where we will pay for the return postage of the 2nd pair of shoes back to you. All we ask if that you pay the return postage back to Unique Soles have received the wrong item or if the product is faulty, please contact us in the first instance. We will not refund postage unless specifically agreed beforehand.

Returning goods bought with special offers

When returning a complete order that has been purchased as part of a special offer and that included a free gift, the free gift must be returned in its original condition, for us to process a refund. However, if your order consisted of more than one pair of shoes, providing at least one of those pairs of shoes is kept, the free gift does not need to be returned.

Customer Duty of Care

The customer has a duty of care during the cancellation period for all products purchased

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