Unique Soles Terms & Conditions

Thank you for visiting Unique Soles web site.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy and Security policy, Delivery and Returns policy govern Unique Soles’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Unique Soles’ or ‘us’ or ‘we’ refers to the owner of the website. 'Unique Soles' is the trading name of Trowell Garden Centre Limited, whose registered office is  C/O 66 Outram Street, Sutton In Ashfield, Nottinghamshire, NG17 4FS. Our company registration number is 01899562. We operate under UK law.

The term ‘you’ or 'your' refers to the user or viewer of our website.

By purchasing any product, the term "product" and by using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions. Your statutory rights are not affected.

If you require any additional information about our terms and conditions or have any comments or suggestions on or about our website, please contact us.


Colour and Style Representations

Computer monitors, Tablets, Smart phones and Displays vary in their reproduction of colour. Accuracy is of the utmost importance to us. All picture colours, products and swatches displayed should be regarded as approximations. All Unique Soles products are well known brands. If in doubt over colour it is suggested that the customer should first check the same product within a store location.

Product Descriptions

Unique Soles has taken every care in the preparation of the content of this website. Product descriptions, stock shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.


Unique Soles make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website.


All prices are listed in Pounds Sterling (£GBP). For international orders, your payment card provider will take payment in your local currency at the prevailing exchange rate. Prices quoted are correct at time of publishing. In the event a product is listed at an incorrect price due to a typographical error or supplier error.
we reserve the right to refuse or cancel an order whether or not the order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (Errors and Omissions accepted).

Payment options

We accept the following major credit and debit cards: - Visa, Mastercard, Switch, Solo, Delta, Visa Electron and Maestro. We also accept payment through PayPal and Amazon Payments.

Vat and Tax Charges

Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs (which will be notified to you separately before you submit your order).
The price of the Goods shall be the price quoted by us on our Website on the Order Summary Page, unless agreed otherwise by us in writing. We reserve the right to amend any typographical clerical error or omission to prices where reasonable to do so. The price is inclusive of any payable value added tax in the UK and postage and packaging detailed once delivery services have been chosen.

Customs and Import Duties

Any customs or import duties that arise when a parcel reaches a destination country must be paid for by the recipient of the parcel. We accept no responsibility or liability for these charges. We have know way of knowing what the charges are from country to country so cannot offer any advice on this. We suggest to contact your local customs office prior to placing an order with us.


All orders are subject to acceptance and to availability of the goods ordered. Unique Soles is entitled to refuse any order placed by you. If the Product becomes unavailable prior to delivery we will notify you and give you the choice of a refund or of purchasing an alternative Product.

Making a Purchase and acknowledgement of your order

All online orders are confirmed by email. We will contact you by e-mail or telephone regarding any delivery delays or security issues. Before we accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us to protect you and us from fraudulent transactions.

Cancellation right

Under the consumer contracts regulations you have the legal right to cancel your order within fourteen calender days, beginning the day after your receipt of the goods.

You have a legal obligation to take reasonable care of the goods while they are in your possession.

To cancel your order, you must notify us immediately in writing (which includes email). You must also return the goods to us immediately, in the same condition in which you received them.

Any goods returned must be unworn, complete with any gift with purchase, in their original packaging.

Please refer to our Returns Policy for additional information regarding cancellation and faulty goods returns.


 see our Delivery page


 See our Returns page

Promotional and Voucher Codes

 Voucher and discount codes we offer to particular groups of customers. The percentage discount varies depending on the individual promotion. Each code has a unique expiry date and is not valid on the website after this date. Please note that a discount code can not be used on any product which has already been discounted. Also the percentage discount or value only applies to the selling price of the product and does not apply to the cost of delivery. For vouchers for a monetary value we can only offer this against the legitimate purchase on a pair of shoes and the voucher has no value away from this website. No change will be given for any voucher code sales.

We are not responsible for Voucher Codes taken from third party sites, if you attempt to use a code taken from a voucher code site you do so at your own risk and its failure to give you the quoted discount is not the resposibility of Unique Soles.

Free Gifts

Unique Soles may offer free gift promotions. Under the terms of the Sale and Supply of Goods to Consumers Regulations 2002 free gifts linked to the purchase of a particular product or a specified value form part of that purchase contract. In the event that you wish to return that purchase, then the free gift must be returned to us at the same time.

Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content, send communications, submit suggestions, ideas, comments, questions or other information. The content must not be deemed illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable plus does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of the content. Unique Soles reserves the right (but not the obligation) to remove or edit any content.


We try very hard to provide high quality customer service but we are only human meaning mistakes can happen. In this event we will endevour to resolve any issues as speedily as possible. We take complaints very seriously indeed. If you wish to register a complaint then please email us at care@uniquesoles.co.uk or telephone 0333 3583 606 (local call rate) 10 am - 5 pm, Monday to Friday.

Alternatively write to us at:

Complaints at Unique Soles

Trowell Garden Centre

Stapleford Road





Copyright and trademarks

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Target Audience

Our website is not targeted at children or orders from children under the age of 18 without the necessary parental consent.

Forced maljure

We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control. These include failure in information technology or telecommunications services, failure of a third party, war, fire, flood, abnormal weather conditions and industrial strikes.

Policy Updates

We may update our terms and conditions, Private and Security policy, Delivery Policy, Returns Policy and Cookie Policy from time to time by posting a new version on our website. You should check these pages occasionally to ensure you are happy with any changes.

Whole Agreement

The terms and conditions, Private and Security policy, Delivery Policy, Returns Policy and Cookie Policy set out in this Agreement represents the entire Agreement.

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